Refund policy

At LENOVA, we stand behind the quality of our products and want you to shop with confidence.

If you are not fully satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging.

  • For hygiene and safety reasons, opened or used oral care products cannot be returned, unless the item arrived damaged or defective.

  • Proof of purchase is required.

Refunds

Once your return is approved and inspected, a refund will be processed to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Important Notice

All LENOVA products are used at the customer’s own discretion and risk. Individual results may vary, and we cannot guarantee specific outcomes.

To initiate a return or refund request, contact us at:
📧 lenova.co.za@gmail.com